Important policies

Making Your Appointment

When you call to make an appointment, or book on line, you will be required to provide a credit or debit card (Amex, M/C, Visa, Discover). This credit/debit card WILL NOT be charged at the time of the appointment. However, it will be charged in the event of a no-show or late cancellation. If you do not have a credit or debit card, you will not be able to book an appointment. You may use an alternate payment method when paying for your completed treatment.

An exception to this rule is for Total Body Clinic gift-card holders. This gift card’s value will be reduced in the event of a late cancellation or no-show, as described in our cancellation policy.

Please notify our receptionist if you will be using a Total Body Clinic or Spa Finder gift card, voucher, coupon, etc. during your visit. This will help us handle the checkout process more efficiently.

Cancellation Policy

Scheduled treatments are reserved especially for you. We understand that special circumstances are unavoidable (due to sickness, traffic, family emergencies, etc.) and a last-minute cancellation may at times be necessary. At the same time, we ask that you understand that late cancellations result in a cost to us, as we are unable to rebook the time on short notice. Therefore, if you find yourself unable to keep an appointment, we request that you email or call us at least 24 hours prior to your appointment.

Clients who do not honor their scheduled appointments will be charged a cancellation fee as follows:

24 hours or more notice: You will not be charged.
Less than 24 hours’ notice: Your credit card will automatically be charged 50% of the cost of the booked treatment.
No-show with no notice: Your credit card will automatically be charged 100% of the cost of the booked treatment.

The same rules apply to gift-card customers who cancel late or do not show up for their appointment at the scheduled time; i.e. the value of the gift card will be reduced for late notice or nullified in the event of a no-show.

Arrival Time

We recommend that you arrive at least 10 minutes prior to your first scheduled appointment. This will allow ample time to fill out a client profile form, use the restroom, and get comfortable before your treatment.

Late Arrival

All appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals may not be afforded extension of the scheduled treatment so as not to inconvenience other clients who do arrive on time. Clients arriving late will still be responsible for payment for the full service, even if the treatment must be cut short.

Return Policy

Unused products in their original packaging may be returned within XX days for a full refund. Once used, products may not be refunded.

Payment Methods

Services must be paid for in cash or by using a credit/debit card. We accept Amex, Master Card, Visa and Discover cards. Payment by check in not permitted. We also accept Spa Finder gift cards.

Gratuities

Gratuities are a wonderful way to show your appreciation for your service. But tipping is not required and – unlike other skin care and massage establishments – you will never be encouraged/reminded to tip during your visit. Tipping does not have to be in cash; you may add a gratuity to your credit card payment. Just let our receptionist know the amount before checkout. For cash gratuities, envelopes are provided at the reception desk.

Sales Tax

New Jersey law requires 7% sales tax to be charged on massage treatments as well as on products sold in our facility. Other treatments such as waxing and facials are not subject to NJ sales tax.

Insurance

We do not accept health insurance. That said, for those wishing to submit proof of service to their insurance company (e.g. massages or lymphatic therapy), we will gladly provide a summary of services rendered.